FAQ2024-06-13T15:26:27+00:00

FAQ

When will my order be delivered?2024-06-01T16:18:21+00:00

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My received order is wrong / damaged, what now?2024-06-07T14:26:07+00:00

If anything is wrong with your received order, please get in contact with us as soon as possible. If you send us an email at info@kumori-collection.com with the order # in your email’s subject, we’ll try to get back to you as soon as possible (usually within 2-3 working days). Together with you, the customer, we’ll try our best to resolve the issue at hand!

When will a sold out item be restocked?2024-06-07T14:26:44+00:00

As a lot of our designs contain unique elements, such as beads, getting our hands on the same beads is not always possible. If an item receives enough requests to be recreated ( back in stock notifications or through social media) we will definitely be taking this into consideration.

What is the return procedure and period?2024-06-07T14:27:07+00:00

From the moment the delivery or pickup (track and trace) has been confirmed you have a total of 20 days to get in contact with us and request a return, as well as send the order or item in question back to us.

Who pays the Customs & Import Fees?2024-06-07T14:27:24+00:00

As we are still a very small company, any additional customs and import fees shall be for the customer to pay.

When should I not wear my jewellery?2024-06-07T14:27:40+00:00

It is advised against wearing our jewellery in water and during exercising (sweating), and to a avoid contact with products that contain alcohol, such as perfume.

I can’t login to my account, what now?2024-06-07T14:27:55+00:00

If you have forgotten your accounts password, please try resetting it by pressing ‘lost your password?’ on the login screen. If there is any other reason to why you are having trouble signing into your account please contact us via email: info@kumori-collection.com

What forms of payment do you accept?2024-06-07T14:28:10+00:00

For now we accept: …

Where can I find product measurements?2024-06-07T14:28:24+00:00

All product measurements can be found on each product page under the ‘additional information’ block. If you have any additional questions about measurements, email us at info@kumori-collection.com.

Can I return products bought during a Sale?2024-06-07T14:28:49+00:00

Yes, sale items can be returned unless the product page specifically says otherwise.

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