1. All prices used by Kumori Collection are in euros, are inclusive of VAT and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.
2. Kumori Collection is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time.
3. Increases in the cost prices of products or parts thereof, which Kumori Collection could not foresee at the time of making an offer or the conclusion of the agreement, may give rise to price increases.
4. The consumer has the right to terminate an agreement as a result of a price increase as referred to in paragraph 3, unless the increase is the result of statutory regulation.

Samples / models

If the customer has received a sample or model of a product, he cannot derive any rights from this other than that it is an indication of the nature of the product, unless the parties have explicitly agreed that the products be supplied conform to the sample or model.

Payments and payment term

1. Kumori Collection may, at the conclusion of the agreement, require a down payment of up to 50% of the agreed amount.
2. The customer must have paid the full amount within 7 days, after delivery.
3. Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed amount at the latest on the last day of the payment term, he is legally in default, without Kumori Collection having to send the customer a reminder or to put him in default.
4. Kumori Collection reserves the right to make a delivery conditional upon immediate payment or to require adequate security for the total amount of the services or products.

Right of recovery of goods

1. As soon as the customer is in default, Kumori Collection is entitled to invoke the right of recovery with regard to the unpaid products delivered to the customer.
2. Kumori Collection invokes the right of recovery by means of a written or electronic announcement.
3. As soon as the customer has been informed of the claimed right of recovery, the customer must immediately return the products concerned to Kumori Collection, unless the parties agree to make other arrangements about this.
4. The costs for the collection or return of the products are at the expense of the customer.

Right of withdrawal

1. A consumer may cancel an online purchase during a cooling-off period of 30 days without giving any reason, provided that:

• the product has not been used
• it is not a product that can spoil quickly, like food or flowers
• the product is not specially tailored for the consumer or adapted to its special needs
• it is not a product that may not be returned for hygienic reasons (underwear, swimwear, etc.)
• the seal is still intact, when the product is a data carrier with digital content (DVDs, CDs, etc.)
• the product is not a (holiday)trip, a transportation ticket, a catering order or a form of leisure activity,
• the product is not a separate magazine or a loose newspaper
• the consumer has not renounced his right of withdrawal

2. The cooling-off period of 30 days as referred to in paragraph 1 commences:
   • on the day after the consumer has received the last product or part of 1 order
   • as soon as the consumer has received the first the product of a subscription
   • as soon as the consumer has confirmed the purchase of digital content via the internet
3. The consumer can notify his right of withdrawal via info@kumori-collection.com, if desired by using the withdrawal form that can be downloaded via the website of Kumori Collection, https://kumori-collection.com.
4. The consumer is obliged to return the product to Kumori Collection within 30 days after the notification of his right of withdrawal, after which period his right of withdrawal will lapse.

Reimbursement of delivery costs

1. If the purchase costs and any other costs (such as shipping and return costs) are eligible for reimbursement according to the law, Kumori Collection will refund these costs to the consumer within 30 days of receipt of the timely appeal to the right of withdrawal, provided that the consumer has returned the product to Kumori Collection in time.
2. The costs for return are only reimbursed by Kumori Collection if the complete order is returned.

Reimbursement of return costs

If the consumer invokes his right of withdrawal and returns the entire order on time, the costs for returning the complete order will be borne by the consumer.

Right of retention

1. Kumori Collection can appeal to his right of retention of title and in that case retain the products sold by Kumori Collection to the customer until the customer has paid all outstanding invoices with regard to Kumori Collection, unless the customer has provided sufficient security for these payments.
2. The right of retention of title also applies on the basis of previous agreements from which the customer still owes payments to Kumori Collection.
3. Kumori Collection is never liable for any damage that the customer may suffer as a result of using his right of retention of title.

Retention of title

1. Kumori Collection remains the owner of all delivered products until the customer has fully complied with all its payment obligations with regard to Kumori Collection under whatever agreement with Kumori Collection including of claims regarding the shortcomings in the performance.
2. Until then, Kumori Collection can invoke its retention of title and take back the goods.
3. Before the property is transferred to the customer, the customer may not pledge, sell, dispose of or otherwise encumber the products.
4. If Kumori Collection invokes its retention of title, the agreement will be dissolved and Kumori Collection has the right to claim compensation, lost profits and interest.

Delivery

1. Delivery takes place while stocks last.
2. Delivery takes place at Kumori Collection unless the parties have agreed upon otherwise.
3. Delivery of products ordered online takes place at the address indicated by the customer.
4. If the agreed price is not paid on time, Kumori Collection has the right to suspend its obligations until the agreed price is fully paid.
5. In the event of late payment, the customer is automatically in default, and hereby he cannot object to late delivery by Kumori Collection.

Delivery period

1. Any delivery period specified by Kumori Collection is indicative and does not give the customer the right to dissolution or compensation if this period is not met with, unless the parties have expressly agreed otherwise in writing.
2. The delivery starts once the customer has fully completed the (electronic) ordering process and received an (electronic) confirmation of his order from Kumori Collection.
3. Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the contract, unless Kumori Collection cannot deliver within 30 days after the customer has urged him to do so in writing or if the parties have agreed upon otherwise.

Actual delivery

The customer must ensure that the actual delivery of the products ordered by him can take place in time.

Transport costs

Transport costs are paid by the customer, unless the parties have agreed upon otherwise.

Packaging and shipping

1. If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person before receiving the product. In the absence of which Kumori Collection may not be held liable for any damage.
2. If the customer himself takes care of the transport of a product, he must report any visible damage to products or the packaging prior to the transport to Kumori Collection, failing which Kumori Collection cannot be held liable for any damage.

Storage

1. If the customer orders products later than the agreed delivery date, the risk of any quality loss is entirely for the customer.
2. Any extra costs as a result of premature or late purchase of products are entirely at the customer’s expense.

1. The warranty relating to products only applies to defects caused by faulty manufacture, construction or material.
2. The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, changes made to the product, negligence or improper use by the customer, or when the cause of the defect cannot clearly be established.
3. The risk of loss, damage or theft of the products that are the subject of an agreement between the parties, will pass on to the customer when these products are legally and/or factually delivered, at least are in the power of the customer or of a third party who receives the product for the benefit of the customer.

Exchange

1. Exchange is only possible if the following conditions are met:

• exchange takes place within 30 days after purchase upon presentation of the original invoice
• the product is returned in the original packaging or with the original (price) tags still attached to it
• the product has not been used

2. Discounted items, non-shelf articles such as food, custom made items or specially adapted articles for the customer and Unique and custom products cannot be exchanged.

1. The customer must examine a product or service provided by Kumori Collection as soon as possible for possible shortcomings.
2. If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must inform Kumori Collection of this as soon as possible, but in any case within 1 month after the discovery of the shortcomings.
3. Consumers must inform Kumori Collection of this within two months after detection of the shortcomings.
4. The customer gives a detailed description as possible of the shortcomings, so that Kumori Collection is able to respond adequately.
5. The customer must demonstrate that the complaint relates to an agreement between the parties.
6. If a complaint relates to ongoing work, this can in any case not lead to Kumori Collection being forced to perform other work than has been agreed.

Modification of the agreement

If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.